Contact Us


Monday - Friday

8:00 am - 5:00 pm

Important Notice

You will no longer be able to contact us in the The Credit Thing app or by Whatsapp or the Messages App after the 12th April 2024.

The quickest ways to reach us are


Or if you need to write to us, our address is: Koto Card Limited, Nightingale House, 46-48 East Street, Epsom, Surrey, England KT17 1HQ.

Who to contact

If you have any questions relating to your E-money account and the Personal funds you hold on it after the 12th April 2024, please contact Prepay Technology Limited by email on

If you have any questions relating to your Credit Agreement after the 1st April 2024, please contact Scott & Mears by email at or phone on 0808 196 8224